Front Desk/Receptionist

About this Role

 

The Front Desk position is a vital role to RCCC. In this position, you will be the first face our members and visitors see when they enter the Café and the last person when they leave so maintaining a positive and professional demeanor is essential. This position works directly with the Café Operations Manager to ensure a successful flow of daily Café activities including daily recovery support circles.

​

Responsibilities

​

• Answer phones, take messages, complete transfers.

• Greet all RCCC members, guests, and visitors in a courteous/professional manner.

• Check-in all members at front desk when they enter building into the Café member database (Agency).

• Login and operate RCCC ZOOM account to facilitate all support circles including putting circles in their ZOOM breakout rooms and sending members who are attending via ZOOM to their proper breakout room.

• Maintain the visitor log, assuring that all non-members that enter the Café have been recorded.

• Check-out each member as they leave the Café again while maintaining a positive and professional manner.

• Assist with connecting members who have appointments with Recovery Coaches, Navigators, or other staff.

• Always report any incidents that occur at the front door to Operations Manager or Operations Assistant Manager, or another appropriate Café staff member that can support the situation.

• Ensure that front office area and mail room area is neat and organized at all times (no clutter such as member belongings).

• Assist with notifying proper staff when front desk supplies are low and more items need ordered.

• Assists in the completion of necessary member paperwork, including applications, releases, and vouchers.

• Other duties as assigned.

​

Qualifications

​

• HS Diploma preferred, but not required.

• Minimum 1 years Front Desk or Office Assistant experience required. Working with or around individuals with substance use and/or mental health disorders preferred.

• Must be able to interact positively with people on a daily basis. Must work well with others.

• Proficient using all Microsoft Office Programs (Word, Excel, Outlook, & PowerPoint).

• Proficient in utilizing ZOOM and/or strong ability to quickly learn RCCC ZOOM system.

• Ability to maintain timely documenting and data entry into tracking system.

• Experience organizing, tracking, and disseminating large amounts of data.

• Excellent written and verbal communications skills with proven ability to act in a professional manner.

• A demonstrated comfort level working with people and situations that can feel frustrating, unclear, and seemingly hopeless; Ability to work with a positive attitude in stressful situations.

• Demonstrated commitment to cultural relevancy, diversity, and inclusion.

• Ability to work independently, self-motivate, prioritize workload, and manage time effectively.

• Ability to maintain confidentiality and demonstrate professionalism in the workplace.

• Other desirable attributes for this role include enthusiasm, self-awareness, and a passion for working with people in recovery.

 

 

Benefits

​

• RCCC offers a highly attractive compensation package that includes competitive wages, benefits, paid holidays, and both sick and vacation time. 

• Medical Benefits covered at 100% to all full-time employees and Dental buy-in available.

 

*Submit your resume to Quality Assurance and HR Coordinator, Moriah Patterson.

Email: hr@recoverycafecc.org

Fax: 3609843193

Mail:

Recovery Café of Clark County

3312 E Fourth Plain Blvd Ste 100

Vancouver, WA 98661